OwnEarth Refund Policy (Draft)

Draft — the effective date will be filled in once confirmed. The Korean version is the governing text; this English version is provided for convenience.

• Operator: Lee Kyunghwan (OwnEarth) · Contact: ownearth@glowhalo.org

1. Immediate delivery of digital products

• A parcel is a digital collectible delivered to your account immediately upon payment.
• This is stated on the purchase screen before payment. Once delivery is complete, withdrawal of the purchase for a mere change of mind may be restricted.

2. When a refund is available

• Payment was made but the parcel was not delivered because of a service failure
• The same parcel was charged more than once
• A minor purchased without the consent of a legal guardian (at the request of the minor or the legal guardian)
• Any other case in which applicable law provides for a refund

3. Refund procedure

• Email ownearth@glowhalo.org with your account email, parcel ID and payment date and time.
• We will tell you the result within 3 business days of receiving your request, and refunds are made to the original payment method. Depending on the payment provider, it may take a few days to appear.
• When a refund is completed, the parcel is removed from your account.

4. Season 1 notice

• In Season 1 there is no transfer, assignment or cash-out of parcels. A parcel cannot be sold to another user or exchanged for cash, and selling or transferring an account is also prohibited.

Effective date: [Effective date]